Front Office Clinic Assistant
About The Position
Planned Parenthood Columbia Willamette is hiring five Front Office Clinic Assistants for its Eugene–Springfield Health Center. The role is a welcoming first point of contact for patients seeking sexual and reproductive health care, helping provide respectful, judgment-free service and reduce barriers to care. Spanish bilingual skills are preferred but not required. The position is available on a part-time or full-time basis. Specific schedules are discussed during the interview process and depend on operational needs and candidate availability. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. The health center is open Monday through Friday, 8:00 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m.; these operating hours do not guarantee an individual schedule. Employees may occasionally be asked or required to work other days, hours, or locations to meet operational needs. The hourly pay range is $20.37–$29.68. Pay placement is based on relevant experience and internal equity, and represented wages follow the applicable collective bargaining agreement. Eligible bilingual employees may receive an additional $1.72 per hour, or $3.44 per hour for interpreter-level proficiency, subject to PPCW requirements. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay, depending on training and available assignments.
Requirements
- High school diploma or equivalent.
- Two years of work experience in a customer service or high-volume role.
- Strong communication, organization, confidentiality, and customer service skills.
- Ability to learn scheduling, registration, and electronic health record systems.
Nice To Haves
- Spanish bilingual skills; these are preferred but not required.
- Customer service experience in retail, hospitality, food service, or another high-volume setting.
Responsibilities
- Welcome patients and complete check-in and check-out while creating a respectful first impression.
- Schedule appointments and answer patient questions by phone and in person.
- Maintain accurate demographic, insurance, and registration information.
- Explain payments and assist with routine financial paperwork.
- Coordinate with clinical teams to support smooth patient visits.
- Protect confidential information and support patients from diverse backgrounds.
Benefits
- Paid time off of up to four weeks, increasing over time.
- Nine paid holidays.
- Medical, dental, and vision insurance, subject to eligibility.
- 403(b) retirement plan with employer match.
- Confidential employee assistance program (EAP).
- Training and professional development opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
