Front Office Clinic Assistant – Float

Planned Parenthood Columbia Willamette • Eugene, OR

15h • $20 - $30 • Onsite

About The Position

Planned Parenthood Columbia Willamette (PPCW) is hiring a Front Office Clinic Assistant – Float to support its mission of providing compassionate, high-quality sexual and reproductive health care. The role is a welcoming first point of contact for patients seeking essential health care and helps reduce barriers to respectful, judgment-free care.

The position is based in the Eugene–Springfield metro area and requires residence in that area. Float employees work in person at PPCW health centers according to predetermined schedules and operational needs. Part-time and full-time opportunities are available, with specific schedules discussed during interviews. Saturday shifts rotate among staff, and regular Saturday assignments are available by preference. Employees may occasionally be asked or required to work other days, hours, or locations to meet operational needs.

The hourly pay range is $20.37–$29.68. Pay placement is based on relevant experience and internal equity, and represented wages follow the applicable collective bargaining agreement. Eligible bilingual employees may earn an additional $1.72 per hour, with interpreter-level proficiency potentially qualifying for $3.44 per hour, subject to PPCW requirements. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay, depending on training and available assignments. Float employees receive an additional $2 per hour, increasing to $3 per hour after two continuous years in a float role. Eligible mileage reimbursement and paid travel time apply when commuting to a worksite more than 30 miles from the employee’s base location.

Eligible employees have access to paid time off, nine paid holidays, medical, dental, and vision insurance, a 403(b) retirement plan with employer match, a confidential employee assistance program, and training and professional development opportunities.

Requirements

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Strong communication, organization, confidentiality, and customer service skills.
• Ability to learn scheduling, registration, and electronic health record systems.
• Residence within the Eugene–Springfield metro area.

Nice To Haves

• Spanish bilingual skills are preferred but not required.
• Customer service experience from retail, hospitality, food service, or other high-volume settings is encouraged.

Responsibilities

• Welcome patients and complete check-in and check-out while creating a respectful first impression.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Benefits

• Paid time off (up to four weeks, increasing over time).
• Nine paid holidays.
• Medical, dental, and vision insurance, subject to eligibility.
• 403(b) retirement plan with employer match.
• Confidential employee assistance program (EAP).
• Training and professional development opportunities.
• Eligible mileage reimbursement and paid travel time for commuting to a worksite more than 30 miles from the employee’s base location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED