Front Office Clinic Assistant

Planned Parenthood Columbia Willamette • Medford, OR

16h • $20 - $30 • Onsite

About The Position

Planned Parenthood Columbia Willamette is hiring four Front Office Clinic Assistants for its Medford Health Center. The role supports the organization’s mission to provide compassionate, high-quality sexual and reproductive health care and serves as a welcoming first point of contact for patients. Spanish bilingual skills are preferred but not required.

This position may be available part-time or full-time. Specific schedules are discussed during the interview process and depend on operational needs and candidate availability. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Employees may occasionally be asked or required to work other days, hours, or locations to meet operational needs.

The position is represented, hourly, and non-exempt, with pay of $20.37–$29.68 per hour. Pay placement depends on relevant experience and internal equity, and represented wages follow the applicable collective bargaining agreement. Eligible bilingual employees may earn an additional $1.72 per hour; interpreter-level proficiency may qualify for an additional $3.44 per hour, subject to PPCW requirements. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay, depending on training and available assignments.

Requirements

• High school diploma or equivalent.
• Two years of work experience in a customer service or high-volume role.
• Strong communication, organization, confidentiality, and customer service skills.
• Ability to learn scheduling, registration, and electronic health record systems.

Nice To Haves

• Spanish bilingual skills are preferred but not required.
• Customer service experience in retail, hospitality, food service, or other high-volume settings is encouraged.

Responsibilities

• Welcome patients, complete check-in and check-out, and create a respectful first impression.
• Schedule appointments and answer patient questions by phone and in person.
• Maintain accurate demographic, insurance, and registration information.
• Explain payments and assist with routine financial paperwork.
• Coordinate with clinical teams to support smooth patient visits.
• Protect confidential information and support patients from diverse backgrounds.

Benefits

• Paid time off, up to four weeks and increasing over time.
• Nine paid holidays.
• Medical, dental, and vision insurance, subject to eligibility.
• 403(b) retirement plan with employer match.
• Confidential employee assistance program (EAP).
• Training and professional development opportunities.
• Eligible bilingual employees may receive additional hourly pay; interpreter-level proficiency may qualify for a higher additional hourly rate.
• Eligible employees may receive extra hourly pay for additional clinical responsibilities after six months, depending on training and available assignments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED