Clinic Front Office Associate

FORTE' SPORTS MEDICINE & ORTHOPEDICS • Carmel, IN

3d • Onsite

About The Position

Forté Sports Medicine & Orthopedics is seeking a full-time Clinic Front Office Associate for its Carmel, Indiana practice. This role is the first point of contact for patients and visitors and supports a welcoming, positive patient experience as well as the clinic’s daily administrative and operational needs. The associate handles patient registration, check-in and check-out, insurance verification, payment collection, scheduling support, and maintenance of accurate patient records. Occasional travel between clinic locations may be required based on business needs.

Requirements

• High school diploma or equivalent.
• Customer service experience.
• Legally authorized to work in the United States.
• Outstanding customer service and patient relations skills.
• Strong attention to detail and organizational abilities.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a busy clinical environment.
• Strong problem-solving and time management skills.
• Ability to work collaboratively with providers, therapists, and support staff.
• Proficiency with computers, email, phones, scheduling systems, and healthcare software applications.

Nice To Haves

• Previous healthcare experience.

Responsibilities

• Welcome patients and visitors in a friendly, professional, and caring manner.
• Provide exceptional customer service and represent Forté positively.
• Register patients and manage check-in and check-out processes.
• Verify insurance and patient demographic information.
• Collect patient payments and process transactions accurately.
• Answer phones and assist patients with questions and appointment-related needs.
• Enter and maintain accurate patient information in electronic medical record and practice management systems.
• Send, receive, and distribute patient-related documentation and communications.
• Reconcile patient payments and prepare daily batches.
• Collaborate with physicians, clinical and administrative teams, and leadership.
• Support daily clinic operations and help ensure a positive patient experience.

Benefits

• Medical, dental, and vision insurance.
• HSA with employer contribution.
• 401(k) with Safe Harbor match.
• Generous paid time off and paid holidays.
• Company-paid life, AD&D, and long-term disability insurance.
• Short-term disability, accident, critical illness, and hospital indemnity coverage.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED