Front Office Associate
About The Position
Miracle-Ear is seeking a Front Office Associate to serve as the first point of contact for customers by phone and in person. The role focuses on providing an outstanding customer experience and supporting administrative operations at the Streetsboro and Tallmadge clinic locations, depending on business needs. The position also supports hearing aid maintenance, cleaning, and repairs, and helps inform customers about hearing care accessories. The standard schedule is Monday through Friday, 9 AM to 4 PM, approximately 35 hours per week. Compensation is $17 per hour, with a bonus opportunity. Additional perks include ongoing professional training and development and career growth opportunities.
Requirements
- Minimum of a high school diploma.
- Background in administration, front office work, or patient care coordination.
- Experience in a direct customer support role.
- Comfort handling inbound and outbound calls.
- Appointment scheduling experience and quality phone etiquette.
- Sales-minded and takes initiative.
- Adaptable and detail-oriented, with an outgoing, positive demeanor.
- Computer literacy and ability to accurately document and file records.
Nice To Haves
- Experience as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent.
Responsibilities
- Manage the customer journey as the first point of contact, setting appointment expectations and delivering a quality customer experience.
- Schedule, screen, and confirm new appointments through inbound and outbound calls.
- Resolve customer concerns and questions.
- Communicate relevant customer information to the Hearing Care Professional.
- Collect and record customer payments.
- Maintain the customer database by updating office records.
- Inform customers about hearing care accessory options.
- Handle walk-ins and provide after-care for existing customers.
- Participate in office promotions, marketing, and social media initiatives.
- Support hearing aid maintenance, cleaning, and repairs.
Benefits
- Ongoing professional training and development.
- Career growth opportunities.
- Bonus opportunity.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
