Front Office Associate

Atrium Hospitality • Allen, TX

6d

About The Position

The Front Office Associate oversees front desk operations and serves as a problem solver for guests and teammates. The role handles guest check-ins and check-outs, supports and trains new front desk team members, and resolves guest issues professionally. Daily tasks also include distributing event sheets, supporting the business center, and keeping the lobby guest-ready. The position is based at Allen Courtyard in Allen, Texas, and is full-time. Compensation is listed at $16; actual pay may vary based on experience, skills, qualifications, and location.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Ability to use hotel systems confidently.
• Ability to lift 50 pounds and remain on your feet.
• Experience in hospitality or leadership is preferred.

Nice To Haves

• Experience in hospitality or leadership.

Responsibilities

• Oversee front desk operations and assist guests and teammates with problems.
• Handle guest check-ins and check-outs accurately and warmly.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Distribute event sheets, support the business center, and keep the lobby guest-ready.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED