Front Office Associate

RAYUS Radiology•Arlington, VA

6d•$18 - $26

About The Position

RAYUS Radiology is hiring a Front Office Associate to provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The position is full-time, Monday through Friday, from 2:30 PM to 11:00 PM. The pay range is $18.00–$26.00, based on direct and relevant experience. The role supports registration, scheduling, and insurance-related tasks, including patient check-in, payment processing, appointment coordination, insurance verification and authorizations, and communication with patients, referring professionals, and other care team members. The associate also helps maintain the front office and completes additional assigned tasks and projects.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services and process payments and copays as needed.
Answer calls efficiently and in a friendly manner, and direct calls to appropriate center team members.
Coordinate communication between imaging technologists and waiting patients, including updates on scanner status and clinic information.
Maintain and organize the front office lobby, including magazines and coffee supplies, and assist with general office cleanup.
Order office supplies and maintain supplies of patient information sheets.
Push patient imaging through electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax and scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals and ensure appropriate authorizations are obtained.
Schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies in accordance with company guidelines.
Complete other tasks and projects as assigned.