Front Office Associate
About The Position
RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The role supports imaging services through registration, scheduling, insurance verification and authorization, and related administrative tasks. This is a full-time position working Monday through Friday from 10:30 a.m. to 7:00 p.m., with one Saturday shift per month. The stated pay range is $18.00–$26.00, based on direct and relevant experience.
Requirements
- High school diploma or equivalent.
- One year of customer service experience.
- Proficiency using computer systems and typing.
- Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.
Nice To Haves
- Previous medical office experience.
- Medical terminology and office background.
- Insurance knowledge.
- Bilingual.
Responsibilities
- Greet and check in patients scheduled for imaging services and process payments and copays as needed.
- Answer and direct phone calls efficiently and in a friendly manner, including routing calls to Center Team Members.
- Liaise between imaging technologists and patients waiting for exams, relaying information about scanner status and other clinic matters.
- Keep the front office lobby organized, assist with general office cleanup, order office supplies, and maintain patient information sheets.
- Push patient imaging via electronic interfaces.
- Make patient appointment confirmation calls and provide preparation instructions.
- Fax or scan reports, billing information, and medical release forms as requested.
- Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
- Enter and submit patient exam orders and verify that orders match exam schedules.
- Schedule referrals and walk-in patients, ensuring proper authorizations are obtained.
- Process requests for image orders and CDs from referring physicians and patients.
- Maintain an accurate, up-to-date database of current and potential referring physicians.
- Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
- Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
- Facilitate Release of Information requests in accordance with company guidelines.
- Complete other tasks and projects as assigned.
Benefits
- Medical insurance (based on eligibility).
- Dental insurance (based on eligibility).
- Vision insurance (based on eligibility).
- 401(k) with company match (based on eligibility).
- Life insurance (based on eligibility).
- Disability insurance (based on eligibility).
- Tuition reimbursement (based on eligibility).
- Adoption assistance (based on eligibility).
- Pet insurance (based on eligibility).
- Paid time off (PTO) and holiday pay (based on eligibility).
- DailyPay availability, contingent upon an initial setup period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
