Front Office Associate

RAYUS Radiology•Issaquah, WA

4d•$19 - $25

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide services to patients and referring professionals. The role involves answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. The position is part-time, working 32 hours weekly, Monday through Thursday, from 8:00 a.m. to 4:30 p.m. The Front Office Associate handles patient registration, scheduling, insurance verification and authorization, and related office tasks. The role also supports communication between patients, imaging technologists, referring professionals, and other parties, while maintaining an organized front office.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency in using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual.

Responsibilities

Greet and check in patients scheduled for imaging services; process payments and copays as needed.
Answer phones and handle calls efficiently and in a friendly manner; direct calls appropriately to Center Team Members.
Act as a liaison between imaging technologists and patients waiting for exams, relaying messages about scanner status and other clinic information.
Maintain the front office lobby, including straightening magazines, organizing coffee supplies, and assisting with general office cleanup.
Order office supplies as needed and maintain supplies of patient information sheets.
Push patient imaging via electronic interfaces.
Make patient appointment confirmation calls and provide preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals and ensure proper authorizations are obtained; schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an up-to-date and accurate database of current and potential referring physicians.
Verify patient insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests for patients, referring offices, other medical facilities, attorneys, and insurance companies according to Company guidelines.
Complete other tasks and projects as assigned.

Benefits

Medical insurance, based on eligibility.
Dental insurance, based on eligibility.
Vision insurance, based on eligibility.
401(k) with company match, based on eligibility.
Life insurance, based on eligibility.
Disability insurance, based on eligibility.
Tuition reimbursement, based on eligibility.
Adoption assistance, based on eligibility.
Pet insurance, based on eligibility.
PTO and holiday pay, based on eligibility.
DailyPay availability; implementation is contingent upon an initial set-up period.