Front Office Associate

RAYUS Radiology•Richardson, TX

10d

About The Position

RAYUS Radiology is seeking a Front Office Associate to provide service to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full-time position, Monday through Friday from 7:30 a.m. to 4:00 p.m., with occasional weekends as needed. The role includes registering patients for imaging services, processing payments and copays, managing calls, coordinating communication between patients and imaging technologists, maintaining the front office area and supplies, and handling patient information and imaging through electronic interfaces. The associate also schedules exams and referrals, verifies orders and authorizations, arranges patient transportation or accommodations when appropriate, and performs insurance verification and pre-certification. Additional duties include facilitating Release of Information requests and completing other assigned tasks and projects.

Requirements

High school diploma or equivalent.
One year of customer service experience.
Proficiency using computer systems and typing.
Working knowledge of Microsoft Office Suite, including Outlook, Word, Teams, and Excel.

Nice To Haves

Previous medical office experience.
Medical terminology and office background.
Insurance knowledge.
Bilingual ability.

Responsibilities

Greet and check in patients scheduled for imaging services, and process payments and copays as needed.
Answer and route phone calls efficiently and courteously, including directing calls to appropriate Center Team Members.
Act as a liaison between imaging technologists and waiting patients, relaying information about scanner status and other clinic matters.
Maintain the organization of the front office lobby and assist with general office cleanup.
Order office supplies as needed and maintain supplies of patient information sheets.
Push patient imaging via electronic interfaces.
Make appointment confirmation calls and provide patients with preparation instructions.
Fax or scan reports, billing information, and medical release forms as requested.
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate.
Enter and submit patient exam orders, and verify that orders match exam schedules.
Schedule referrals, ensure necessary authorizations are obtained, and schedule walk-in patients.
Process requests for image orders and CDs from referring physicians and patients.
Maintain an accurate, up-to-date database of current and potential referring physicians.
Verify patients’ insurance coverage, pre-certify exams, and obtain insurance authorizations.
Apply knowledge of insurance carriers and procedures requiring waivers to obtain pre-authorization when needed.
Facilitate Release of Information requests in accordance with company guidelines.
Complete other tasks and projects as assigned.