Front Office Assistant - FLOAT TEAM

Bayfront Health•Wesley Chapel, FL

About The Position

The Front Office Assistant supports the daily activities of ambulatory and physician office operations. Duties include patient registration, telephone coverage, appointment scheduling, and patient referrals. The role works under the supervision of the Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager, and/or Practice Site Supervisor. This full-time position is part of the Float Team and travels among locations in Brandon, Land O’ Lakes, Tampa, Wesley Chapel, and Zephyrhills. The schedule is Monday through Friday, 8:00 AM to 5:00 PM.

Requirements

High school graduate or equivalent.
Six months of experience in a clerical office, general business, and/or customer service setting.

Responsibilities

Schedule patient appointments according to practice-specific protocols and patient preferences, obtaining required pre-certification and authorization for office visits when necessary.
Obtain accurate and complete patient demographic and insurance information.
Process medical-record requests according to Orlando Health and department-specific policies and procedures.
Follow Orlando Health and OHPE (OHPG, OPN) policies, procedures, and value statements.
Use office equipment and technology competently and answer telephone calls appropriately.
Demonstrate Commitment to Excellence standards and engage in improving the overall patient satisfaction experience.
Interact professionally with patients and families.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Participate in assigned Quality Assurance and Quality Indicator activities.
Demonstrate awareness of legal issues and patient rights, and comply with regulatory and accrediting agency standards.
Use supplies efficiently.
Assist the billing service as requested.