Front Office Coordinator Float

Athletico•Oxford, MS

11d

About The Position

The Patient Experience Coordinator (PEC) Float supports a group of clinics as a flexible front-office resource, providing coverage wherever the need is greatest. The role receives day-to-day coverage priorities through the regional Patient Experience team and partners with Clinic Managers, clinic teams, and Patient Experience leaders. It helps maintain clinic continuity during PTO, vacancies, call-offs, leaves of absence, high-volume periods, onboarding, clinic openings, and transitions, while reinforcing consistent standards and a seamless patient experience across assigned clinics. The coordinator provides patient service and front-office operational support, including scheduling, patient onboarding, insurance verification, authorization support, payment collection, and patient-progress communication. The role follows Patient Experience standard operating procedures (SOPs), maintains coverage handoffs, and may support process audits, coaching, remote or hybrid operational tasks, and consistent use of systems and workflows, including the Raintree EMR. Regular travel between assigned clinics is an essential function. Mileage is reimbursed in accordance with company policy. The position requires a high school diploma or equivalent. An associate or bachelor's degree is preferred. One or more years of customer service, healthcare front-office, or administrative experience is preferred; prior PEC or medical front-desk experience is strongly preferred. The work environment is consistent with a standard office, with low noise and little to no extraordinary environmental factors.

Requirements

High school diploma or equivalent required.
Ability to read, write, and speak English proficiently.
Strong customer service, communication, and interpersonal skills, with the ability to build rapport quickly with new teams and adapt to different clinic environments.
Working knowledge of insurance verification, authorizations, and time-of-service collections, or demonstrated ability to learn quickly.
Proficiency with scheduling and EMR systems and Microsoft Office, and ability to learn new systems, including Raintree.
Strong organization, time management, and reliability; ability to work independently with minimal day-to-day supervision.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling, crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills for hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.
Regular travel between assigned clinics is an essential function of the role.
Valid driver's license, reliable transportation, and proof of insurance required.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of customer service, healthcare front-office, or administrative experience preferred.
Prior PEC or medical front-desk experience strongly preferred.
Experience supporting multiple locations or working in coverage or float capacities is a plus.

Responsibilities

Provide professional, friendly, and compassionate service to patients, caregivers, and clinic teams, including issue resolution and service recovery.
Manage clinic schedules while covering assigned locations, matching patients with appropriate clinicians, and maintaining access and patient flow.
Complete new-patient onboarding, including orientation, demographic and insurance data gathering, payment expectations, and warm handoffs to clinic staff.
Verify patient insurance, support authorization and pre-certification requirements, communicate benefits and payment options, and escalate barriers through established workflows.
Collect time-of-service payments and support patient balance conversations consistent with company standards.
Coordinate patient-progress communication with physicians, nurse case managers, adjusters, and attorneys as directed by clinic priorities.
Support patient expectations for visit frequency, scheduling, discharge planning, and post-care questions, partnering with the treating clinician for clinical guidance.
Execute and reinforce Patient Experience SOPs across assigned clinics, adapting to local workflows only when approved and consistent with standard work.
Provide front-desk coverage for PEC PTO, vacancies, call-offs, leaves of absence, clinic openings, transitions, and high-volume periods.
Support new or struggling PECs through shadowing, side-by-side coaching, and SOP reinforcement; provide feedback on progress and barriers to the regional Patient Experience team.
Complete assigned process audits, observations, and adherence checks to identify workflow variation and improvement opportunities.
Maintain clear coverage handoffs by reviewing clinic notes before arrival, documenting work completed, and communicating open items to the PEC and clinic leadership.
Travel between clinics as assigned, managing time, mileage, equipment, and clinic access responsibly and flagging barriers that affect coverage.
Support remote or hybrid operational work when assigned, including patient outreach, report cleanup, authorization follow-up, and multi-clinic task support.
Adopt new systems and workflows, including the Raintree EMR, and support consistent use across covered clinics.
Support clinic culture and patient recognition moments in partnership with the clinical team.
Receive clinic assignments, coverage priorities, SOP guidance, and escalation direction through the regional Patient Experience team.
Partner with Clinic Managers and clinic teams while covering in clinic, aligning on daily priorities, schedule needs, and clinic-specific handoffs.
Act independently on routine front-office tasks within established SOPs; escalate policy exceptions, patient complaints, unresolved insurance or authorization barriers, and resource needs.
Serve as a cross-clinic resource and process observer, sharing best practices and recurring barriers to improve consistency across the region.