Front Office Assistant
IRONTON AND LAWRENCE COUNTY AREA COMMUNITY•Ironton, OH
About The Position
The Front Office Assistant delivers customer service to patients and their families and serves as their first point of contact. The role includes greeting patients, answering phones, and helping with registration and check-in. The assistant obtains and verifies financial and demographic information, promotes patient portals and telehealth services, and ensures documentation is accurate and complete. The position emphasizes confidentiality, professionalism, and efficiency while helping maintain a welcoming, organized front office that supports smooth daily operations.
Requirements
- High school diploma or equivalent required.
- One year of experience in a medical office or similar customer service role.
Nice To Haves
- Knowledge of medical terminology and insurance processes.
Responsibilities
- Greet patients and their families as the first point of contact.
- Answer phones.
- Assist with patient registration and check-in.
- Obtain and verify financial and demographic information.
- Promote patient portals and telehealth services.
- Ensure documentation is accurate and complete.
- Help maintain a welcoming and organized front office that supports daily operations.
Benefits
- Medical insurance
- Company-paid single dental and vision coverage
- Paid holidays
- Personal days
- Vacation time
- Sick time
- 403(b) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
