Front Office Assistant
About The Position
Peak Sport and Spine is seeking an energetic, well-organized candidate with medical office experience to work in its Eldon office. The position requires excellent customer service, multitasking ability, and strong attention to detail and accuracy. The Front Office Assistant communicates with patients and healthcare and insurance contacts, supports patient scheduling and registration, explains policies and billing processes, handles insurance verification and authorization information, collects payments, maintains medical records and cash drawer procedures, and helps maintain office inventory. The role also involves participating in meetings, education, staff training, and performance improvement activities, while following applicable policies and procedures.
Requirements
- High school diploma or GED.
- At least 2 years of medical front office experience.
- Experience with insurance verification and prior authorization.
- Excellent customer service skills.
- Ability to multitask.
- Strong attention to detail and accuracy.
Responsibilities
- Communicate effectively and courteously in person and by phone with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
- Schedule patients for services within established guidelines.
- Greet and register patients in a timely, professional, and customer-focused manner.
- Explain Peak Sport and Spine policies and procedures and billing processes to patients, and direct patients appropriately as needed.
- Track and obtain ongoing insurance verification and authorization information from payers, and communicate it to patients, admission staff, and the treatment team.
- Collect patient co-payments, co-insurance, deductibles, and related fees for supplies and services.
- Generate and maintain medical records.
- Respond to requests for information according to established procedures.
- Maintain the cash drawer system according to procedure.
- Maintain office and facility inventory and order supplies as needed, following established procedures.
- Attend and participate in clinic and management meetings and in-service education programs as appropriate.
- Participate in training and cross-training of staff, and ensure training competency to maintain efficient clinic operation.
- Participate in performance improvement activities.
- Follow policies regarding infection control, risk management, HIPAA, and corporate compliance.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
