Front Office Assistant

OSF HealthCare•Peoria, IL

13h•Onsite

About The Position

The Front Office Assistant provides exceptional customer service to patients, families, and their support systems, creating a patient-first environment and an excellent first impression of OSF services. The position performs reception and clerical duties in a medical practice front office and follows department guidelines for scheduling and registration. The assistant works collaboratively with patients, providers, office staff, and insurance companies to help meet patient needs. Responsibilities also include communicating with insurance companies to determine patient benefits, completing prior authorizations, handling incoming and outgoing patient calls, collecting co-pays, and scheduling patient appointments and procedures. This position is located in Peoria, Illinois, and the stated schedule is Monday through Friday, 8:15 a.m. to 4:45 p.m. Expected pay is $17.66–$19.63 per hour; actual pay is determined by experience, skills, and internal equity.

Requirements

High school diploma or GED equivalent.
Customer service experience.
Typing, filing, and telephone skills.
Basic proficiency with Microsoft applications.
Excellent customer service skills.

Nice To Haves

Basic knowledge of medical terminology, ICD-10, and CPT codes.
Electronic Medical Record experience.

Responsibilities

Provide customer service to patients, families, and their support systems in person and over the phone.
Perform reception and clerical duties in a medical practice front office.
Follow department guidelines for scheduling and registration.
Collaborate with patients, providers, office staff, and insurance companies to meet patient needs.
Contact insurance companies to determine patient benefits.
Complete prior authorizations.
Handle incoming and outgoing patient calls.
Collect co-pays.
Schedule patient appointments and procedures.