Front Office Coordinator Float

Athletico Physical Therapy•Addison, IL

1d•$17 - $24

About The Position

At Athletico, the mission is “Extraordinary people improving lives,” and the organization emphasizes supporting its team as it provides care to patients. The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance while delivering a seamless front-office experience, maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. The role reports directly to the Clinic Manager and collaborates with clinical teams, with functional and technical support from the Patient Experience Specialist (PES). This full-time role supports front-office operations, patient communication, insurance and authorization workflows, scheduling, payment collection, and clinic engagement. The coordinator uses EMR systems, dashboards, and reporting tools, participates in training and cross-training, and may perform other duties as business needs and the role change. The listed pay range is $16.60 to $23.50 per hour; individual base pay depends on factors including work location, role complexity, duties, and relevant experience and skills.

Requirements

High school diploma or GED.
One to two years of customer service experience.
Excellent customer service skills and demonstrated ability to resolve issues promptly in a high-volume, patient-facing environment.
Proficiency with EMR/EHR systems and scheduling platforms, and ability to use dashboards and reporting tools to support data accuracy.
Strong understanding of insurance verification, prior authorization requirements, and financial clearance workflows.
Working knowledge of HIPAA compliance and patient privacy standards.
Proficiency with Microsoft Office, including Outlook, Excel, and Word, and collaboration tools such as Teams; ability to learn new technologies quickly.
Strong written and verbal communication skills, including ability to explain financial responsibilities and digital tools clearly to patients.
Strong organization and time-management skills, with attention to detail and data-entry accuracy.
Ability to meet or exceed performance metrics and adapt to continuous process improvements.
Ability to read, write, and speak English proficiently.
Ability to fulfill office activities, including remaining stationary for extended periods, stooping, kneeling or crouching, traveling around the office, communicating verbally and in writing, and using fine motor skills including hand manipulation and keyboarding.
Ability to see at close range and at a distance, use peripheral vision and depth perception, and adjust focus.

Nice To Haves

One to two years of healthcare administration experience.
Knowledge of healthcare insurance benefits and coverage.
Experience requesting and managing customer payments.

Responsibilities

Greet patients warmly, resolve issues promptly, and provide a positive front-office experience at every touchpoint.
Complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, accurately and in compliance with applicable standards.
Explain patients’ financial responsibilities, payment options, and digital tools such as the patient portal.
Collect time-of-service payments and meet established collection targets.
Manage clinic scheduling workflows to optimize provider availability and patient access in accordance with organizational standards.
Monitor and achieve KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
Collaborate with Patient Experience Specialists, Billing, and Clinical Operations to resolve complex insurance or scheduling issues and escalate as needed.
Use EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement.
Coordinate timely and accurate communication of patient progress notes and plans of care to referral sources.
Organize patient milestone and holiday celebrations and other community-building activities with the clinical team.
Participate in ongoing training and cross-training to maintain front-office proficiency and support team flexibility.
Provide Rehab Aide cross-training on front-office duties.

Benefits

Medical and prescription coverage, dental insurance, and vision insurance; eligibility begins on the first day of employment.
Health Savings Account, Healthcare Flexible Spending Account, and Dependent Care Flexible Spending Account.
Progyny fertility benefit.
Critical illness, accident, and hospital indemnity insurance.
Company-paid basic life and AD&D insurance.
Supplemental life insurance for employees, spouses, and children.
Company-paid short-term and long-term disability insurance, with a long-term disability buy-up option.
Company-paid maternity and parental leave.
Adoption and surrogacy expense reimbursement.
KinderCare discount.
Legal and credit monitoring.
15 days of PTO, accruing immediately upon hire.
Six major holidays off and two floating holidays each year.
Additional compensation opportunities on top of base pay.
Bereavement time off and resources.
Pre-tax commuter transit and parking benefits.
401(k) retirement plan for employees age 21 and older, with a per-pay company match.
SoFi financial wellness tools and loan resources.
HUSK fitness resources and gym discounts.
Home, auto, and pet insurance.
Employee Assistance Program.
Employee discount program.