Front Office Specialist - Columbia County Medical Center

5000 Wellstar Medical Group, LLC•Grovetown, GA

11d

About The Position

The Front Office Specialist (FOS) provides exceptional customer service to Wellstar patients and customers and supports the practice’s operations. The role includes greeting and registering patients, scheduling appointments, answering telephones, managing cash, and performing administrative functions. The FOS is expected to multitask and communicate with a range of customers while contributing to patient experience, employee engagement, and financial goals. The position is for a new medical office scheduled to open in November 2026 and works the day shift. Responsibilities span customer service, operations and revenue cycle, and administrative support. The specialist follows Wellstar policies, standards of work, and code of conduct, and performs other duties as assigned.

Requirements

High school diploma or GED.
Previous customer service experience is required.
Computer skills are essential.
Knowledge of insurance filing and requirements.
Strong verbal and written communication skills.

Nice To Haves

Two years of administrative front office experience in a physician practice or healthcare setting is preferred.
Knowledge of medical terminology and coding, including CPT-4, ICD-9, and HCPCS, is preferred.

Responsibilities

Greet patients and guests warmly in person and by telephone, following AIDET principles and identifying oneself and the practice.
Answer incoming calls, direct callers to appropriate personnel, record messages in the EHR when appropriate, handle non-clinical processes, and schedule appointments as requested.
Communicate promptly with patients about delays or waits for care.
Work collaboratively with clinical staff and providers.
Monitor call queues and wait times, respond to voicemails and messages promptly, and offer callbacks when callers have been on hold too long.
Register and schedule patients; verify insurance eligibility through Experion; check patients in; scan insurance cards and identification into the EHR; and ensure required paperwork is complete.
Collect co-pays and outstanding balances in accordance with the WMG LD90 cash management policy.
Manage the cash allowance, verify opening balances, ensure collections and change are correct, and balance superbills or posting reports with the bank bag at each daily close.
Check patients out, collect deductibles or self-pay balances, arrange payments on balances, and schedule follow-up appointments.
Contact patients with appointment reminders.
Coordinate clinic requests involving pharmaceutical representatives, visitors, and sample pickups.
Perform other duties assigned by management and comply with Wellstar policies, work standards, and code of conduct.