Medical Receptionist

Eye Care Partners Career Opportunities•Arnold, MO

13d•Onsite

About The Position

EyeCare Partners is hiring a Front Office Specialist for Clarkson Eyecare in Arnold, Missouri. Training is provided, and medical or eyecare experience is not required. The Front Office Specialist serves as the first point of contact for patients and helps create a welcoming, efficient Total Patient Experience. The role includes patient-facing service and the administrative work needed for smooth check-in and check-out, including phone support, insurance authorization checks, payment collection, patient-flow coordination, and daily reconciliations. Work is primarily in a standard office or clinical setting, though travel to other locations may be required. The offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m.; schedules vary by location and day. Employees must be available for shifts within those hours and may need to work somewhat earlier or later as needed, but are not expected to work all listed hours.

Requirements

High school diploma or GED.
At least one year in a role involving customer or patient interaction, or an equivalent combination of education and experience.
Favorable background-check result as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; and regular bending, stooping, reaching, grasping, writing or typing, and technology use.
Required visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.

Nice To Haves

Previous medical office experience.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Deliver the Total Patient Experience and build relationships with patients through service and support.
Provide exceptional customer service during in-person and telephone encounters.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls and provide prompt, courteous service.
Act with urgency while considering patients’ time and doctors’ schedules.
Verify insurance authorizations and prepare accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate with the office team to support efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Follow company policies and procedures, including HIPAA requirements.
Perform general office duties and assigned cleaning.
Travel to other locations when required to carry out essential duties.