Front Office Specialist & Medical Assistant - Optional

TriHealth • Oxford, OH

10d • Onsite

About The Position

At TriHealth, Front Office Specialists/Medical Assistants make a meaningful impact every day. The position combines the regular responsibilities and duties of a front office specialist and medical assistant. It is cross-trained to perform front- and back-office duties to support efficiency and continuity of patient care. The employee works cooperatively within the team, demonstrating flexibility, motivation, and a commitment to quality care.

The role is located at MHMH MSUN Priority Care, 5151 Morning Sun Rd., Oxford, OH 45056. The schedule is listed as optional. PRN positions are not eligible for TriHealth benefits. The benefits package may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement; competitive shift differentials and professional growth opportunities are also offered.

TriHealth team members are expected to follow the organization’s SERVE standards: welcome and assist patients and guests, take responsibility for service recovery and quality, respect differences and contributions, be punctual and use resources responsibly, and show courtesy and compassion.

Requirements

• High school degree.
• Registration.
• Check-in and triage.
• Vital signs.
• Charge entry.
• EKG.
• Filing and medical records.
• 1–2 years of experience in a related field.

Responsibilities

• Accurately document care provided and actions taken on behalf of patients in the medical record, and support quality-improvement processes.
• Analyze the fast claim report daily, make corrections, and proactively coordinate information with the billing company.
• Schedule patients for their next visit at checkout and maintain a professional front-office appearance.
• Follow JCAHO and HIPAA protocols and limit access to patient information to what is necessary for the job.
• Triage patient calls appropriately, ensure proper disposition, notify the physician about emergency complaints, and demonstrate competency in clinical care protocols, including 911 and HIPAA procedures.
• Perform front-office procedures, collect co-pays, answer phones before calls reach voicemail, record payments and provide receipts, register patients, validate demographic information, notify patients of balances, offer the payment-plan process, and copy insurance cards.
• Assist with medical procedures for adults and children and maintain annual competencies.
• Record vital signs, weight, height, and head circumference when applicable, while maintaining patient privacy, dignity, and respect.
• Handle patient complaints and refer them to the manager as appropriate.
• Follow TriHealth’s SERVE standards and ALWAYS behaviors in interactions with patients, guests, team members, and the community.

Benefits

• Competitive shift differentials.
• Opportunities for professional growth.
• The comprehensive benefits package may include medical, dental, and vision coverage, paid time off, retirement savings plans, and tuition reimbursement.
• PRN positions are not eligible for TriHealth benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED