Front Office Specialist Lead

Concentra•Elizabeth, NJ

6h•$22 - $29

About The Position

The Lead Patient Service Specialist, under the direction of the Center Operation Director (COD), provides work leadership to colleagues performing front office duties to help ensure clinical care is executed and exceptional service is delivered to customers. The role completes and/or delegates tasks among front office colleagues to support patient flow and compliance with policies and procedures. It also performs non-routine and complex clerical duties requiring technical and general knowledge of systems or procedures, and helps ensure patients receive quality clinical care and a welcoming, respectful experience. The position may also perform selected medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads, when assigned or approved by medical leadership. Duties and responsibilities may change at any time with or without notice. The role requires discretion and secure management of confidential and critical information.

Requirements

High school diploma or GED.
At least one year of clinical operations experience in a medical office or related environment.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Outstanding customer service skills and the ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with federal and state laws and company policies.
Effective communication and interaction with employers, patients, providers, and other employees.
Ability to maintain working relationships with employees at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Complete understanding of and ability to perform all aspects of front office operations.
Drive to achieve or exceed established service standards.
Competencies in service mentality, attention to detail, sense of urgency, initiative, and flexibility.

Nice To Haves

Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Greet patients and visitors, communicate wait times, and direct patients accordingly.
Obtain authorization as needed to process patients for services.
Check patients in and out using the appropriate patient management system; distribute records at checkout.
Explain required forms to patients and ensure paperwork is completed properly.
Answer incoming telephone calls and direct callers accordingly.
File paperwork, medical records, and correspondence.
Maintain inventory of office supplies and printed forms.
Manage dissemination of paperwork to outside parties, including non-injury and custody and control forms.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings and participate in initial and ongoing training as required.
Process patient referrals, including accurate checkout, paperwork processing, patient education, and communication with the Client Support Group.
Assist the Center Operations Director or another leader with daily administrative functions.
Help maintain a neat, clean, and orderly facility.
Review clinician transcriptions and enter applicable charges using the internal charge entry system.
Perform assigned or approved medical assistant duties, such as breath alcohol tests, drug screens, and TB skin test reads.
Provide work leadership to front office colleagues, completing or delegating tasks to support patient flow and compliance with policies and procedures.