Front Office Specialist

Eye Care Partners Career Opportunities • Matawan, NJ

8d

About The Position

The Front Office Specialist is the first point of contact for patients and helps deliver a world-class Total Patient Experience. The role provides patient-facing service and performs administrative duties to support smooth patient check-in and checkout, efficient patient flow, and accurate daily office operations. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required.

Requirements

• At least 1 year of experience in a role interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background-check result as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to walk, sit, stand, bend, stoop, and reach; lift, carry, push, and pull items up to 25 pounds; and perform tasks requiring fine motor skills and full use of hands.
• Visual and auditory acuity, including color and depth perception, peripheral vision, and ability to adjust focus.

Nice To Haves

• Previous medical office experience preferred.
• Previous optometry and/or ophthalmology experience strongly preferred.

Responsibilities

• Build relationships with patients and provide service and support in keeping with the Total Patient Experience.
• Provide exceptional customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED