Front Office Specialist
About The Position
The Front Office Specialist serves as the first point of contact for patients and helps create a world-class Total Patient Experience. The role includes providing courteous service in person and by phone, handling administrative tasks, and supporting a smooth patient check-in and check-out process. The specialist manages patient flow, verifies insurance authorizations, collects payments, and completes daily cash and reconciliation procedures while following company policies, including HIPAA. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required.
Requirements
- At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
- High school diploma or GED.
- Favorable background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds.
Nice To Haves
- Previous medical office experience.
- Previous optometry and/or ophthalmology experience is strongly preferred.
Responsibilities
- Embrace and execute the Total Patient Experience by building relationships with patients and providing service and support.
- Provide exceptional customer service during every in-person or phone encounter.
- Maintain a professional attitude, greet patients promptly, and thank them when they leave.
- Answer internal and external phone calls and provide prompt, courteous service.
- Work with urgency while considering patients’ time and doctors’ schedules.
- Verify insurance authorizations are complete and prepare accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage patient flow and communicate to support office efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Competitive base pay
- Paid maternity leave
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
