Front Office Specialist

Eye Care Partners • Chesterfield, MO

5d • Onsite

About The Position

The Front Office Specialist is the first point of contact for patients and helps deliver a positive Total Patient Experience. The role performs administrative duties that support smooth patient check-in and check-out, efficient patient flow, and courteous service in person and by phone. The position is based in a standard office or clinical setting; travel to other locations may be required. Training is provided, and medical or eyecare experience is not required.

Requirements

• At least one year of experience in a role interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by the state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the role’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, and reaching; fine motor skills and full use of hands; and visual and auditory acuity.
• Open availability to work shifts within the office hours of Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m.; may need to work earlier or later as needed.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience.

Responsibilities

• Build relationships with patients and provide service and support consistent with the Total Patient Experience.
• Provide exceptional customer service during patient encounters in person and by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations are complete and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage office patient flow and communicate to support efficiency and customer service.
• Complete daily reconciliations, close the day, and count the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay and bonus
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED