Front Office Specialist

Eye Care Partners Career Opportunities•Hoover, AL

About The Position

The Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role performs administrative duties to support smooth patient check-in and checkout, provides in-person and phone service, and helps manage patient flow and office efficiency. Work is primarily performed in a standard office or clinical setting, and travel to other locations may be required.

Requirements

At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
High school diploma or GED.
Favorable background check result as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

Nice To Haves

Previous medical office experience.
Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

Deliver the Total Patient Experience by building relationships with patients and providing service and support.
Provide exceptional customer service during every in-person or phone encounter.
Greet patients promptly and professionally, and thank them when they leave.
Answer external and internal phone calls promptly and courteously.
Work with urgency while considering patients’ time and doctors’ schedules.
Verify insurance authorizations and prepare accurate flow sheets.
Check out patients and collect payments according to procedures.
Manage patient flow and communicate to maximize efficiency and customer service.
Complete daily reconciliations, close the day, and count down the cash drawer.
Comply with company policies and procedures, including HIPAA.
Perform general office duties and cleaning as assigned by the manager.