Front Office Specialist

Clarkson Eyecare • Paducah, KY

4d

About The Position

The Front Office Specialist is the first point of contact for patients and helps create a world-class Total Patient Experience. The role combines patient-facing service with administrative work to support smooth patient check-in and check-out, efficient office flow, and accurate payment and insurance processes. Work is primarily performed in a standard office or clinical setting, though travel to other locations may be required to perform essential duties.

Requirements

• At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable background check result as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the physical activities described, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking; and use of hands and technology.

Nice To Haves

• Previous medical office experience preferred.
• Previous optometry and/or ophthalmology experience strongly preferred.

Responsibilities

• Build relationships with patients and deliver service and support consistent with the Total Patient Experience.
• Provide exceptional customer service during in-person and telephone interactions.
• Maintain a professional attitude, greet patients promptly, and thank them when they leave.
• Answer internal and external phone calls promptly and courteously.
• Act with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support office efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED