Front Office Lead

Therapy Tree • Phoenix, AZ

18h

About The Position

Therapy Tree is seeking a professional, bilingual (English/Spanish), assertive, and customer service-oriented Front Office Lead. The ideal candidate is self-motivated, detail-oriented, highly organized, and has excellent communication and leadership skills.

The Front Office Lead oversees daily reception operations and workflows, supports and mentors front office staff, and ensures families receive exceptional customer service and the highest standard of patient and family care. The role provides key operational support to the Office Manager by maintaining efficient clinic operations, supporting scheduling and productivity goals, and ensuring compliance with front office procedures and policies. Responsibilities include ensuring daily completion of authorization and referral tasks, upholding attendance and copay policies, and actively supporting clinic productivity targets of 85% or higher.

Requirements

• Bilingual in English and Spanish.
• Professional, assertive, and customer service-oriented.
• Self-motivated, detail-oriented, and highly organized.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily reception operations and front office workflows.
• Support and mentor front office staff and front desk specialists.
• Ensure families receive exceptional customer service and a high standard of patient and family care.
• Provide operational support to the Office Manager to help maintain efficient clinic operations.
• Support scheduling and clinic productivity goals, including targets of 85% or higher.
• Ensure daily tasks for authorizations and referrals are completed.
• Uphold attendance and copay policies and ensure compliance with front office procedures and policies.
• Support platform operations, collections and financial compliance, and issue triage and escalation.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed