Front Office Representative, Family Medicine - Holy Cross Clinic, Full Time
About The Position
The Front Office Representative supports patient access, improves customer service, and helps maintain efficient clinic operations. The role manages call volumes, appointment scheduling, patient check-in and check-out, insurance verification, and timely responses to patient inquiries. Reporting to the Practice Manager, the representative is the first point of contact for the medical office and provides excellent customer service by phone and in person. The role serves as a crucial link between patients and the care delivered by clinical and service staff. The representative collaborates with service staff in support of direct patient services, demonstrates flexibility and a “can do” attitude, and exemplifies the organization’s mission and core values while exercising discretion, diplomacy, and tact in patient and staff interactions.
Requirements
- High school diploma or equivalent.
- Current American Heart Association (AHA) Healthcare Provider CPR card.
- Attention to detail, ability to multitask, and flexibility.
- Strong computer skills and proficiency with medical systems.
- Ability to operate general office business machines, such as fax machines and copiers.
- Strong multitasking, planning, and organizational skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Two years of prior experience as a healthcare front office assistant or receptionist.
- Knowledge of medical terminology.
Responsibilities
- Manage call volumes and respond to patient inquiries in a timely manner.
- Schedule appointments.
- Handle patient check-in and check-out processes.
- Verify insurance information.
- Provide excellent customer service by phone and in person.
- Collaborate with service staff in support of direct patient services.
- Exercise discretion, diplomacy, and tact in patient and staff interactions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
