Front Office Representative, Family Medicine - Holy Cross Clinic, Full Time

Trinity Health • Fresno, CA

1d

About The Position

The Front Office Representative supports patient access, customer service, and efficient clinic operations at a Family Medicine clinic. The role manages call volumes, appointment scheduling, patient check-in and check-out, insurance verification, and timely responses to patient inquiries. Reporting to the Practice Manager, the representative serves as the first point of contact for the medical office and provides customer service by phone and in person. The position is a key link between patients and the care delivered by clinical and service staff. The incumbent works collaboratively with service staff in support of direct patient services, demonstrates flexibility and a “can do” attitude, and represents the organization’s mission and core values while exercising discretion, diplomacy, and tact in interactions with patients and staff.

Requirements

• High school diploma or equivalent.
• Current American Heart Association (AHA) Healthcare Provider CPR card.
• Attention to detail, ability to multitask, and flexibility.
• Strong computer skills and proficiency with medical systems.
• Ability to operate general office business machines, such as fax machines and copiers.
• Strong planning and organizational skills, and ability to work independently and as part of a team.

Nice To Haves

• Two years of prior experience as a healthcare front office assistant or receptionist.
• Knowledge of medical terminology.

Responsibilities

• Manage call volumes and appointment scheduling.
• Handle patient check-in and check-out processes.
• Verify insurance.
• Respond to patient inquiries in a timely manner.
• Provide customer service to patients by phone and in person.
• Collaborate with service staff in support of direct patient services.
• Exercise discretion, diplomacy, and tact in patient and staff interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED