Front Office Representative Family Medicine Clinic

Banner Health • Phoenix, AZ

2d

About The Position

The Front Office Representative provides direct support to patients at the Banner–University Medicine Family Medicine Clinic. The role coordinates patient flow by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. It also includes accurately posting payments and charges, releasing information in accordance with organizational and compliance policies, and supporting patient services as needed.

The clinic provides family medicine care for patients across age groups, including preventive and chronic disease care, maternity care, and a range of in-office procedures. The position works independently under regular supervision in a fast-paced, high-volume, multitasking environment, using sound judgment to prioritize work and support timely patient care and reimbursement.

This is a full-time position, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m., on the day shift in Phoenix, Arizona.

Requirements

• High school diploma/GED or equivalent working knowledge.
• At least one year of work experience in patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Experience with the company’s systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and alternative payment resources.
• Enter payments and charges, complete daily reconciliation, balance the cash drawer, and prepare daily bank deposits with required paperwork.
• Schedule office visits and procedures in accordance with payer plan provisions, confirm appointments as needed, and ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person to address concerns and optimize patient flow.
• Assist with patient medical record requests in accordance with company procedures and applicable state and federal laws.
• Provide additional patient-flow services as needed, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Work independently under regular supervision, prioritize tasks, and use sound judgment to support timely and appropriate patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED