Front Office Representative, SAMF Family Medicine Northwest, Full Time
About The Position
Reporting to the Practice Manager, the Front Office Representative is the first point of contact and creates the first impression of the medical office. The role provides excellent customer service by phone and in person and serves as a crucial link between patients and the care delivered by clinical and service staff. The incumbent works collaboratively with service staff in support of direct patient services, demonstrating flexibility and a “can do” attitude. The position exemplifies the organization’s core values and mission while exercising discretion, diplomacy, and tact in patient and staff interactions.
Requirements
- High school diploma or equivalent.
- Current American Heart Association (AHA) Healthcare Provider CPR card.
- Attention to detail, ability to multitask, and flexibility.
- Strong computer skills, including experience and proficiency with medical systems.
- Ability to operate general office business machines, such as fax machines and copiers.
- Strong multitasking, planning, and organization skills.
- Ability to work independently and as part of a team.
Nice To Haves
- Two years of prior experience as a health care front office assistant or receptionist.
- Knowledge of medical terminology.
Responsibilities
- Provide customer service to patients by phone and in person.
- Serve as a link between patients and care delivered by clinical and service staff.
- Collaborate with service staff in support of direct patient services.
- Represent the organization’s core values and mission in patient and staff interactions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
