Front Office Patient Financial Services Representative Family Medicine
About The Position
The Front Office Patient Financial Services Representative coordinates patient flow and provides front-desk and financial services in a family medicine practice. The role includes answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. The representative also enters payments and charges, reconciles daily transactions, handles patient records requests in accordance with policy and law, and supports other patient-flow needs. The position works independently under regular supervision in a fast-paced, high-volume environment and requires sound judgment to prioritize work and support timely patient care. The position is based at Banner Health Center, 4375 E Irma Ln., Phoenix, Arizona 85050. The schedule is Monday through Thursday, 7:00 a.m. to 7:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.; schedules vary.
Requirements
- High school diploma, GED, or equivalent working knowledge.
- At least one year of work experience involving patient financial services, financial services, collections, or insurance-industry processes.
- Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
- Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
- Strong knowledge of common office software, including word processing, spreadsheet, and database software.
Nice To Haves
- Experience with the company's systems and processes.
- Previous cash collections experience.
- Additional related education and/or experience.
Responsibilities
- Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating a population health summary.
- Verify insurance eligibility and benefits with payors and document the results; assist with obtaining or validating pre-certifications, referrals, and authorizations.
- Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
- Enter payments and charges and complete timely, accurate daily payment and charge reconciliation.
- Balance the cash drawer at the beginning and end of the day and prepare daily bank deposits with paperwork for centralized billing.
- Schedule office visits and procedures within the practice and with external practices as needed, taking payor plan provisions into account.
- Confirm appointments as needed and ensure patients are prepared for visits.
- Communicate proactively with patients and other customers by phone, email, and in person, addressing concerns and supporting patient flow.
- Coordinate with internal and external customers, the care team, management, centralized services, and HIMS.
- Respond to requests for patient medical records according to company policies and procedures and applicable state and federal laws.
- Provide additional patient-flow support as needed, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
- Work independently under regular supervision, follow structured routines, and prioritize tasks in a fast-paced, high-volume environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
