Front Office Patient Services Representative (PSR)
About The Position
The Front Office Patient Services Representative (PSR) is a full-time position responsible for providing excellent customer service to patients in a busy orthopedic and spine practice. This role involves managing patient check-in and check-out, registering patients in the EMR system, collecting payments, verifying insurance and demographic information, and scheduling appointments. The PSR will also assist with patient requests, perform administrative duties such as processing medical records and faxes, and serve as an advocate for the practice's service promise of an exceptional patient experience.
Requirements
- Must work on-site 40 hrs per week
- Exceptional customer service skills
- Medical office and billing/insurance verification experience preferable
- Must believe in a patient-centered approach
- Outstanding teamwork attitude
- Excellent interpersonal and communication skills
- Work at an efficient and fast pace
- Must be self-motivated
Responsibilities
- Welcome and greet patients with excellent customer service.
- Check patients in and out of their appointments.
- Register patients into the computer EMR system.
- Collect co-pays and other payments.
- Verify insurance, demographic, and referral information.
- Maintain and update current information on physician’s schedules ensuring that patients are scheduled properly, and appointments are confirmed.
- Review and monitor clinic/provider schedules often to verify accuracy.
- Schedule patient appointments for a very busy 20-provider practice.
- Assist with and/or relay patient requests/questions to MA or other clinical staff.
- Perform various admin duties such as processing medical records, sorting faxes, referrals, scheduling depositions, and managing messages from patients.
- Other projects/duties as directed
- Serve as an advocate for FBJ's service promise to provide an exceptional patient experience.
Benefits
- Medical Insurance – Cigna Healthcare (must work 30 hrs / week or more)
- Medical benefits begin the first of the month following 60 days
- Health Savings Account (H.S.A.)
- Voluntary Dental Insurance
- Voluntary Vision Insurance
- Telehealth medical care
- Voluntary Life Insurance
- $50,000 in employer-paid group life insurance at no cost to employees
- Voluntary Short-Term Disability
- 401(k) and Roth 401(k) retirement plans, after one year of employment
- Eight paid days off for holidays
- Paid time off begins immediately
- 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date
- $500 credit to be used at FBJ, if you or your family needs care with us
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
