Front Office Patient Services Representative (PSR)

Flagstaff Center Bone and Joint•Flagstaff, AZ

1d•Onsite

About The Position

Flagstaff Bone and Joint is hiring a full-time Front Office Patient Services Representative for its Flagstaff location. This on-site position is 40 hours per week, Monday through Friday, 8 a.m. to 5 p.m., with a pay range of $18.75 to $21 per hour, plus paid time off and benefits. The PSR welcomes patients and supports front-office operations in a busy, 20-provider practice. The role includes checking patients in and out, registering them in the electronic medical record system, collecting payments, verifying insurance and patient information, and coordinating and confirming appointments. The representative also handles administrative tasks and patient requests while helping deliver an exceptional patient experience. Flagstaff Bone and Joint is a physician-owned orthopedic and spine practice serving Northern Arizona. It describes its workplace as collaborative and fast-paced, with a focus on patient-centered care, teamwork, employee support, and professional growth. Hiring is contingent on a clear background check.

Requirements

Must work on-site 40 hours per week.
Exceptional customer service skills.
Must believe in a patient-centered approach.
Outstanding teamwork attitude.
Excellent interpersonal and communication skills.
Ability to work efficiently and at a fast pace.
Must be self-motivated.

Nice To Haves

Medical office experience.
Billing and insurance verification experience.

Responsibilities

Welcome and greet patients while providing excellent customer service.
Check patients in and out of appointments.
Register patients in the computer EMR system.
Collect co-pays and other payments.
Verify insurance, demographic, and referral information.
Maintain and update physician schedules to ensure patients are scheduled properly and appointments are confirmed.
Review and monitor clinic and provider schedules to verify accuracy.
Schedule patient appointments for a busy 20-provider practice.
Assist with or relay patient requests and questions to medical assistants or other clinical staff.
Perform administrative duties, including processing medical records, sorting faxes, handling referrals, scheduling depositions, and managing patient messages.
Complete other projects and duties as directed.
Advocate for Flagstaff Bone and Joint’s service promise to provide an exceptional patient experience.

Benefits

Medical insurance through Cigna Healthcare for employees working at least 30 hours per week; medical benefits begin the first of the month following 60 days.
Health Savings Account (HSA).
Voluntary dental insurance.
Voluntary vision insurance.
Telehealth medical care.
Voluntary life insurance.
$50,000 in employer-paid group life insurance at no cost to employees.
Voluntary short-term disability.
401(k) and Roth 401(k) retirement plans after one year of employment.
Eight paid holidays.
Paid time off begins immediately, with 80 hours in the first year and 120 hours provided on the anniversary date.
$500 credit to use at FBJ if the employee or their family needs care there.
Growth and professional development opportunities.
On-the-job training.
Regular social events.