Front Office Patient Financial Services Representative Family Medicine

Banner Health • Phoenix, AZ

6d • Onsite

About The Position

The Front Office Patient Financial Services Representative coordinates patient flow at Banner Health Center at Desert Ridge by answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, and following established processes and standards. The role verifies insurance coverage, validates referrals and authorizations, collects patient liability, and provides financial guidance to support reimbursement for medical services. It also includes accurately posting payments and charges at the point of service and releasing information in accordance with organizational and compliance policies.

The representative provides welcoming customer service to patients and visitors and works with patients and families, physician office staff, third-party payors, care teams, management, centralized services, and HIMS. The position follows structured routines under regular supervision while handling a fast-paced, high-volume, multitasking workload that requires independent decisions and sound prioritization. The listed schedule is Monday through Thursday, 7:00 a.m. to 7:00 p.m., and Friday, 7:00 a.m. to 5:00 p.m.; schedules vary.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Knowledge of patient financial services, financial or collection services, or insurance-industry processes, normally acquired through one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Work experience with the company’s systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits for services and document the verification; assist with obtaining or validating pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
• Enter payments and charges for services and complete timely, accurate daily reconciliation; balance the cash drawer and prepare daily bank deposits with required paperwork for centralized billing.
• Schedule office visits and procedures within the medical practice and external practices as needed, accounting for payor plan provisions; confirm appointments when necessary and ensure patients are prepared for visits.
• Communicate proactively with patients and other customers by phone, email, and in person; support efficient patient flow through communication with internal and external customers, care teams, management, centralized services, and HIMS.
• Assist with requests for patient medical records in accordance with company procedures and state and federal laws.
• Provide other services that support patient flow, including escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Work independently under regular supervision, manage multiple tasks in a fast-paced environment, and use sound judgment to prioritize work and support timely, appropriate patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED