Front Office Representative, SAMF Family Medicine Northwest, Full Time

Trinity Health • Fresno, CA

23h

About The Position

Reporting to the Practice Manager, the Front Office Representative is the first point of contact and creates the first impression of the medical office. The role provides excellent customer service by phone and in person and serves as a crucial link between patients and the care delivered by clinical and service staff. The representative works collaboratively with service staff in support of direct patient services, demonstrates flexibility and a “can do” attitude, and exemplifies the organization’s core values and mission. The role requires utmost discretion, diplomacy, and tact in patient and staff interactions.

Requirements

• High school diploma or equivalent.
• Current American Heart Association (AHA) Healthcare Provider CPR card.
• Attention to detail, ability to multitask, and flexibility.
• Strong computer skills, including experience and proficiency with medical systems.
• Ability to operate general office business machines, such as fax machines and copiers.
• Strong multitasking, planning, and organizational skills, and ability to work independently and as part of a team.

Nice To Haves

• Two years of prior experience as a healthcare front office assistant or receptionist.
• Knowledge of medical terminology.

Responsibilities

• Provide excellent customer service by phone and in person.
• Serve as a link between patients and care delivered by clinical and service staff.
• Work collaboratively with service staff to support direct patient services.
• Exercise discretion, diplomacy, and tact in patient and staff interactions.
• Represent the organization’s mission and core values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED