Medical Assistant, Family Medicine - Holy Cross Clinic, Full Time

Trinity Health • Fresno, CA

22h

About The Position

The Back Office Medical Assistant supports a new Family Medicine clinic by maintaining efficient patient flow, supporting provider productivity, and promoting a positive patient experience. The role helps ensure timely rooming, care coordination, clinical support, quality patient care, and access. The Medical Assistant is the first clinical point of contact for SAMP patients and helps create their first impression of the medical office.

The position reports to the Practice Manager, works under the direct clinical supervision and authority of the physician when performing clinical tasks during patient care, and reports to the office coordinator/shift supervisor on administrative and operational issues. The employee provides excellent customer and patient service by phone and in person, collaborates with service staff in support of direct patient services, and demonstrates flexibility and a “can do” attitude. The role exemplifies the organization’s mission and core values and exercises discretion, diplomacy, and tact in patient and staff interactions.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program or two years of prior experience as a Medical Assistant.
• Current American Heart Association (AHA) Healthcare Provider CPR card.
• Exceptional verbal and written communication skills.
• Attention to detail, ability to multitask, and flexibility.
• Strong computer skills, including experience and proficiency with medical systems.
• Ability to operate general office business machines, such as fax machines and copiers.
• Knowledge of medical terminology.
• Strong multitasking, planning, and organizational skills.
• Ability to work independently as well as within a team.

Responsibilities

• Maintain efficient patient flow and support provider productivity.
• Help ensure timely patient rooming, care coordination, clinical support, quality patient care, and access.
• Serve as the first clinical point of contact for SAMP patients and help create the first impression of the medical office.
• Provide customer and patient service by phone and in person.
• Collaborate with service staff in support of direct patient services.
• Perform clinical tasks during patient care under the direct clinical supervision and authority of the physician.
• Handle administrative and operational matters in coordination with the office coordinator/shift supervisor.
• Exercise discretion, diplomacy, and tact in patient and staff interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED