Front Office Receptionist

DMOS Orthopaedic Centers • Des Moines, IA

22h • Onsite

About The Position

DMOS is seeking a part-time Front Office Receptionist to support UIC and floating providers at its Des Moines location, with Saturday coverage at the Ankeny urgent injury clinic. The schedule is Tuesday through Thursday, 7:15 a.m. to 4:45 p.m., in Des Moines, and Saturdays, 8:00 a.m. to 12:00 p.m., in Ankeny. The role is 32 hours per week.

The receptionist helps patients through check-in, office scheduling, copay collection, and insurance eligibility verification. The position calls for a friendly, professional approach with patients and visitors from a wide variety of backgrounds, including people who may be experiencing difficulty. The receptionist gathers necessary information, such as insurance cards, driver's licenses, and demographic details, and provides patients with additional paperwork or information needed before their orthopaedic appointment. The role involves sitting at a desk for extended periods.

DMOS is a private orthopaedic practice that aims to provide outstanding patient experiences throughout the orthopaedic care journey. Candidates receiving a conditional offer must complete criminal and federal background checks, education and reference checks, and an initial TB test. DMOS states that it will not request sensitive personal information such as Social Security number or date of birth until after an offer is accepted, and that it contacts candidates only through UKG or DMOS email addresses.

Requirements

• Display a high level of professionalism when interacting with patients and visitors.
• Listen attentively, ask clarifying questions, and avoid interrupting patients and coworkers.
• Be dependable and support a reliable healthcare environment.
• Prior medical office experience is beneficial but not required.

Nice To Haves

• Prior experience in a medical office setting.
• A passion for patient well-being.

Responsibilities

• Assist patients with the check-in process.
• Assist with office scheduling.
• Collect copayments.
• Verify insurance eligibility.
• Greet patients and visitors in a kind and friendly manner.
• Obtain necessary information, including health insurance cards, driver's licenses, and demographic details.
• Provide patients with additional information or paperwork to complete before their visit with an orthopaedic physician.
• Support timely patient care and the overall efficiency of the team.
• Sit at a desk for extended periods.

Benefits

• 401(k) with employer match.
• Annual company profit-sharing contribution, even if the employee does not participate in the employer match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Six paid holidays.
• PTO accrual program; full-time employees may earn up to 22 days per year.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed