Front Office Receptionist - Lebanon TN

Qualderm Partners•Lebanon, TN

About The Position

QualDerm Partners is seeking a Front Office Receptionist to serve as the first point of contact for patients and visitors at a medical office. The role supports a welcoming patient experience from initial phone contact through checkout and helps keep front-office operations organized and running smoothly. The receptionist greets patients, answers calls and questions, schedules appointments, prepares registration paperwork, documents arrivals, and follows up on missed appointments. The role also maintains accurate patient records, updates demographic information, verifies insurance eligibility, alerts billing when prior authorization is needed, and collects and records payments. Additional duties include maintaining an organized reception area, coordinating with clinical and administrative teammates, protecting confidential information, and assisting with clinic-approved social media updates and community engagement when assigned. The schedule is generally Monday through Friday during practice business hours. Exact hours vary by location, and travel to other offices may be required. QualDerm Partners describes its workplace as a collaborative dermatology team focused on skilled employees and high-quality patient care.

Requirements

High school diploma required.
1–2 years of medical office experience.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Comfort using computers, Microsoft Office, and electronic medical records or practice management systems.
Strong organization, sound judgment, and the ability to manage competing priorities in a busy office.
A dependable, professional approach and a commitment to thoughtful patient service.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Dermatology experience preferred.
Certified Medical Assistant credential preferred.
Associate's degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors, answer calls, respond to questions, and help patients feel comfortable and informed.
Schedule visits, prepare registration paperwork, document patient arrivals, and follow up on missed appointments.
Maintain accurate patient records and update demographic information.
Verify insurance eligibility and notify billing when prior authorization is needed.
Collect copays and outstanding balances and accurately record payment information.
Maintain a clean, organized reception area and work closely with clinical and administrative teammates.
Handle personal, medical, and financial information with care and confidentiality.
When assigned, assist with clinic-approved social media updates and community engagement while following patient privacy and organizational guidelines.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one, plus six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with options for additional plans.
Short-term and long-term disability coverage.
Optional accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.