Front Office Receptionist - Edina MN (6545)

Qualderm Partners•Edina, MN

2h•Onsite

About The Position

QualDerm Partners is hiring a Front Office Receptionist to help patients feel welcome and supported from their first interaction with the clinic. The receptionist supports front-office operations for dermatology, skin cancer care, cosmetics, plastic surgery, and pathology services, helping coordinate patient visits and contribute to a positive patient experience. The role includes greeting patients and visitors, answering calls, scheduling and changing appointments, completing registration and intake paperwork, maintaining accurate electronic medical records, verifying insurance eligibility, identifying authorization needs, coordinating with billing, and collecting copays and outstanding balances. The receptionist responds to patient questions within the scope of the role and connects patients with the appropriate team members. The receptionist collaborates with the clinical team, keeps the reception area clean and organized, protects confidential patient information, and may help gather content and share approved clinic updates on social media in accordance with privacy and communication policies. The schedule is generally Monday through Friday, with practice hours typically between 7:00 a.m. and 5:00 p.m.; schedules vary by practice and business needs. Travel to other offices may be required.

Requirements

High school diploma required.
One to two years of medical office experience.
Knowledge of medical terminology.
Excellent verbal and written communication skills.
Comfort using computers, Microsoft Office, and electronic medical record or practice management systems.
Strong organizational skills and ability to manage competing priorities in a busy office.
Calm, thoughtful approach to resolving concerns and helping patients feel at ease.
Dependable, collaborative attitude and willingness to help where needed.
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Dermatology experience preferred.
Certified Medical Assistant credential preferred.
Associate's degree preferred.
One year of customer service experience in a healthcare office preferred.

Responsibilities

Greet patients and visitors, answer calls promptly, and provide courteous, attentive service.
Schedule appointments, manage appointment changes, and follow up with patients to reschedule missed appointments.
Complete registration and intake paperwork, verify patient details, and update electronic medical records.
Verify insurance eligibility, identify authorization needs, communicate with billing, and collect copays and outstanding balances.
Listen to patient questions, provide clear guidance within the role, and connect patients with the appropriate team member.
Communicate scheduling updates and patient needs to the clinical team to support daily operations.
Keep the front office clean, organized, and inviting.
As directed, help gather content and share approved dermatology and aesthetics updates through clinic social media channels, following privacy and communication policies.
Handle personal, medical, and financial information confidentially.
Travel to other offices when required.

Benefits

Competitive pay.
Medical, dental, and vision plans.
401(k) plan with company matching: 100% of the first 3% and 50% of the next 2%, with immediate vesting.
Paid time off accrued from day one.
Six paid holidays and two floating holidays each year.
Company-paid basic life insurance, with optional additional plans.
Short-term and long-term disability coverage.
Accident, critical illness, and identity theft protection plans.
Employee Assistance Program with confidential support for personal or work-related challenges.
Employee discounts on products and services.
Referral bonus program.