Front Office & Patient Financial Coordinator

HealthSource Chiropractic•Fort Worth, TX

3d•Onsite

About The Position

HealthSource Chiropractic of Southwest Fort Worth is a rapidly growing chiropractic and progressive rehabilitation clinic seeking an exceptional Front Office & Patient Financial Coordinator. This is a key position for someone who is fast, highly organized, exceptionally detail-oriented, and energized by helping a busy practice grow. You must be the kind of person who follows through without repeated reminders, notices what needs attention, and takes pride in getting every detail right. Our ideal candidate can provide an outstanding patient experience while confidently managing insurance, patient finances, administrative responsibilities, and marketing follow-up.

Requirements

Work quickly without sacrificing accuracy
Are exceptionally organized and detail-oriented
Follow through and close loops without being chased
Remain calm, positive and resourceful during busy periods
Communicate confidently and professionally with patients
Are comfortable discussing money and collecting payment
Can prioritize multiple responsibilities without losing track of details
Take initiative while still following established policies and procedures
Enjoy marketing, building relationships and helping a business grow
Are dependable, coachable and accountable
Think like an owner and consistently look for ways to improve the patient experience and the practice

Nice To Haves

Chiropractic, medical, dental, physical therapy or other healthcare front-office experience
Knowledge of chiropractic insurance policies and patient workflows
Experience with VA Community Care referrals, authorizations or documentation
Personal injury experience, including communication with attorneys, adjusters and patients and PI referrals
Experience presenting financial options, collecting payments or discussing treatment costs
Marketing, sales, business development or community-outreach experience
Strong relationships or involvement within the Fort Worth or Benbrook community
Bilingual English/Spanish skills
Experience in a growing small business where team members take ownership beyond their basic job descriptions
Chiropractic experience is a major plus

Responsibilities

Delivering a warm, professional and efficient patient experience
Managing a fast-paced front desk, including check-in, check-out, scheduling and phone communication
Responding quickly to new patient leads and converting inquiries into scheduled appointments
Verifying or understanding insurance benefits and clearly communicating coverage and patient responsibility
Presenting care-plan financial options and helping patients select appropriate payment arrangements
Collecting payments, monitoring patient balances and following through on declined payments
Supporting authorizations, referrals, claim documentation and insurance follow-up
Maintaining accurate patient records and ensuring tasks are completed on time
Recovering missed appointments and helping prevent patients from falling out of care
Supporting reactivation campaigns, review requests, referral initiatives and community outreach
Tracking and executing assigned marketing activities and following through until results are documented
Identifying workflow problems and helping create better systems
Supporting additional administrative and office-management responsibilities as earned