Front Office Operations Administrator
About The Position
Cortica is seeking an Operations Administrator to support clinic operations and serve as a welcoming point of contact for patients and families. The role involves daily operational and administrative tasks that support the clinic and help deliver care to children with neurodevelopmental differences. It requires strong communication, organizational, and leadership skills, along with compassion, attention to detail, and a commitment to making a difference. The Operations Administrator supports site operations, including clinic opening and closing, facility maintenance, and management of inventory, equipment, and furniture. The role also supports front-desk workflows, scheduling coordination, new-hire onboarding, treatment-room preparation, and a safe and clean clinic environment. The administrator works closely with the Site Operations Manager, schedulers, facility vendors, and other clinic roles.
Requirements
- High school diploma or equivalent.
- At least 1 year of office experience; healthcare experience is preferred.
Nice To Haves
- Office experience in a healthcare setting.
Responsibilities
- Support site operations, including opening and closing procedures, facility maintenance, and inventory, equipment, and furniture management.
- Greet families and clients; manage client check-in and check-out; collect copays; assist with appointment scheduling; and manage documents.
- Interface with facility vendors and monitor inventory for necessary supplies.
- Oversee front-desk clerical procedures and handle communication effectively.
- Work with the Site Operations Manager and schedulers to identify and correct issues involving same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors or fixes.
- Assist with onboarding and orientation of new hires.
- Communicate and escalate issues appropriately to the relevant authority.
- Prepare and sanitize treatment rooms, maintain cleanliness, and provide therapist support during treatment or transitions as needed.
- Help ensure a safe working environment by removing safety hazards and following clinic safety protocols.
- Cross-train with other roles to ensure clinic operations are covered.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company matching and rapid vesting
- Paid holidays
- Wellness days
- Life insurance
- Disability insurance options
- Tuition reimbursement for professional development and continuing education
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
