Front Office Administrator

Cortica - Neurodevelopmental•Westchester, IL

2d•$20 - $26•Onsite

About The Position

Cortica is seeking a Front Office Administrator for its clinic in Westchester, Illinois. The role serves as the clinic’s front-facing point of contact for patients and families and handles daily operational tasks that support the clinic. Success in the position calls for strong communication and organizational skills, compassion, attention to detail, and a commitment to helping patients and families.

Requirements

At least an associate degree or equivalent work experience.
At least 1 year of relevant office experience.
At least 1 year of scheduling experience.

Nice To Haves

Office experience in a healthcare organization.
At least 3 years of customer service experience.

Responsibilities

Oversee clinic opening and closing procedures.
Organize and maintain the clinic premises as needed.
Sort incoming mail, voicemails, and faxes promptly and forward information to the appropriate department.
Upload documents and maintain accuracy in the electronic medical record (EMR) and physical records.
Supervise patient check-in and check-out procedures to provide an outstanding client experience.
Complete patient forms and send appointment follow-up information by email, such as supplement lists, nutrition guides, and information links.
Process payments, reconcile receipts with Finance, assist with collections and accounts receivable, and answer patient questions about outstanding balances.
Prepare, process, and manage patient documentation in Cortica systems.
Oversee and perform clerical procedures requiring independent judgment, ingenuity, and initiative.
Work with the Operations Manager, Clinical Directors, and schedulers to identify and resolve same-day scheduling backfills, cancellations, scheduling conflicts, and EMR errors or fixes.