Front Office Administrator

MPSW • El Paso, TX

3d

About The Position

MPSW is seeking a Front Office Administrator for its fast-growing commercial HVAC office in El Paso, Texas. The role emphasizes customer service and requires a positive, upbeat, can-do attitude. The administrator will work in a high-call-volume, fast-paced, multi-phone-line sales environment, maintaining extensive correspondence with the sales team, customers, and vendors. The position also provides clerical and administrative support, assists with office coordination and customer events, and requires proficiency in Microsoft applications and the ability to collaborate effectively.

Requirements

• Five years of experience in a high-volume phone call environment.
• Proficiency with PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong customer service and people skills.
• Ability to work well with others in a fast-paced, multi-phone-line sales environment.
• Ability to multitask, prioritize, and stay organized.
• Ability to work independently and as part of a fast-paced sales team.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write correspondence; and effectively present information in one-on-one and small-group situations.
• Ability to perform basic arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret graphs.
• Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
• Mental stamina for problem solving and prioritizing multiple tasks.
• Ability to use a computer keyboard and telephone, reach with hands and arms, and regularly lift or move up to 25 pounds and frequently lift or move up to 50 pounds.
• Required vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Experience in the HVAC, mechanical contracting, engineering, or construction industry.
• Bilingual ability.

Responsibilities

• Answer incoming calls and identify an associate who can assist callers, rather than simply forwarding calls to extensions or voicemail.
• Maintain the daily in/out-of-office information and communicate it to inbound callers.
• Sort, open, and distribute mail daily.
• Maintain conference room scheduling.
• Order office supplies and receive and distribute them.
• Provide clerical and administrative support, including faxing, copying, and data entry as needed.
• Plan events and customer events.
• Perform other duties as assigned.
• Work overtime or weekends as required.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed