Front Office Administrator

Cortica•Westchester, FL

1d•Onsite

About The Position

Cortica is seeking a Front Office Administrator to support its clinic in Westchester, Illinois. The role serves as the first point of contact for patients and families and supports daily clinic operations through communication, organization, and attention to detail. The Front Office Administrator helps provide a welcoming patient experience while addressing questions and concerns, maintaining clinic records, and coordinating with clinical and operations teams.

Requirements

At least an associate degree or equivalent work experience.
At least 1 year of relevant experience in an office setting; healthcare organization experience is ideal.
At least 1 year of scheduling experience.

Nice To Haves

At least 3 years of customer service experience.

Responsibilities

Oversee clinic opening and closing procedures.
Organize and maintain the clinic premises as needed.
Sort incoming mail, voicemails, and faxes promptly and forward information to the appropriate department.
Upload documents and maintain accurate electronic medical records and physical records.
Supervise patient check-in and check-out procedures to support an excellent client experience.
Complete patient forms and send appointment follow-up materials, such as supplement lists, nutrition guides, and information links, as required.
Process payments, reconcile appropriate receipts with Finance, assist with collections, support accounts receivable, and answer patient questions about outstanding balances.
Prepare, process, and manage patient documentation in Cortica systems.
Oversee and perform clerical procedures requiring independent judgment, ingenuity, and initiative.
Work with the Operations Manager, Clinical Directors, and schedulers to identify and resolve issues related to same-day scheduling backfills, cancellations, scheduling conflicts, and electronic medical record errors or fixes.