Front Office Medical Assistant - Surprise, AZ

Panoramic Health•Surprise, AZ

11d

About The Position

We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join the healthcare team. This role combines administrative and clinical medical assisting responsibilities and serves as a key point of contact for patients throughout their care experience. The position helps create a welcoming environment, facilitate exceptional patient experiences, and support providers through communication, clinical assistance, and front-office operations. It contributes to patient trust, satisfaction, and loyalty while helping ensure efficient clinic workflows. The role includes welcoming patients and visitors; handling check-in, documentation, insurance verification, scheduling, calls, and payments; maintaining accurate and confidential electronic records; and providing clinical support such as preparing patients and rooms, assisting with procedures, administering medications as directed, and performing basic tests and treatments as ordered. Other duties may be assigned to support clinic operations and patient care.

Requirements

High school diploma or GED equivalent.
Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements.
Ability to learn and use electronic health record/electronic medical record systems and Microsoft Office applications.
Knowledge of medical terminology.
Strong customer service, communication, and interpersonal skills.
Basic computer proficiency and experience with office equipment, including calculators, printers, copiers, and scanners.
Basic math skills and attention to detail.
Understanding of HIPAA, OSHA, compliance, and information security requirements.
Knowledge of medical office procedures and patient registration processes.
Exceptional customer service and patient engagement skills.
Strong organizational and multitasking abilities.
Professional communication and phone etiquette.
Attention to detail and accuracy.
Ability to work effectively in a fast-paced healthcare environment.
Commitment to patient confidentiality and regulatory compliance.
Team-oriented mindset focused on delivering high-quality patient care.

Nice To Haves

Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain it within 90 days of employment.
At least one year of experience in a medical office, clinic, or healthcare setting.
Experience with medical insurance verification, referrals, and authorizations.
Familiarity with athenaClinicals or other electronic health record systems.
Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions.

Responsibilities

Greet patients, families, and visitors in a professional, friendly, and welcoming manner.
Check patients in and collect required documentation, including insurance cards, identification, referrals, authorizations, and appointment-related information.
Verify patient demographics, insurance coverage, and required consent forms.
Communicate appointment details, visit expectations, and relevant patient information clearly and effectively.
Notify patients of unexpected scheduling delays and help maintain their comfort during wait times.
Answer incoming calls and respond to patient inquiries courteously and promptly.
Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures.
Maintain clean, organized, and welcoming reception and waiting areas.
Collect patient copayments, outstanding balances, and reconciliation charges at check-in.
Process daily payment batches and maintain accurate financial documentation.
Accurately document and maintain patient records in the electronic medical record system.
Ensure compliance with patient privacy and confidentiality requirements.
Prepare patients for examinations and procedures.
Obtain and document medical histories and patient information.
Provide patient education about medications, treatments, and dietary instructions as directed by the provider.
Assist physicians with patient care and clinical procedures.
Prepare and administer medications as directed by the physician.
Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered.
Process prescription refill requests as authorized by the provider.
Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies.
Perform other duties and responsibilities as assigned to support clinic operations and patient care.