Assistant General Manager | Surprise, AZ

TRAPPERS SUSHI SURPRISE LLC•Surprise, AZ

12d•$27 - $29•Onsite

About The Position

The Assistant General Manager leads the front of house at Trapper’s Sushi’s Surprise restaurant, owning the guest experience and developing a supportive, well-trained team. The role maintains a visible floor presence during busy periods, resolves guest concerns, and works closely with the kitchen and restaurant leadership to support smooth service. The Assistant General Manager may lead the full restaurant when senior leadership is off-site and partners with Human Resources on team development and employee matters. This position offers leadership development and a pathway toward a General Manager role. This is a restaurant-based position in a fast-paced, high-volume environment. Applicants must live in the Surprise, Arizona/West Valley area or within commuting distance; relocation assistance is not offered. It is classified as non-exempt and is eligible for overtime compensation. All hours worked must be accurately recorded.

Requirements

Two or more years of restaurant management or supervisory experience with a strong front-of-house or hospitality background, or equivalent internal progression through Trapper’s Sushi leadership roles.
Passion for hospitality and a track record of creating memorable guest experiences.
Demonstrated ability to hire, train, motivate, and retain front-of-house team members.
Ability to handle guest concerns with patience, professionalism, and good judgment.
Working knowledge of scheduling, labor management, and cash handling.
Clear, friendly, professional communication with guests, team members, leadership, and Human Resources.
Ability to stay organized, prioritize competing needs, and make sound decisions during busy service.
Proficiency with point-of-sale, scheduling, and timekeeping systems.
Ability to obtain and maintain a Maricopa County food handler card and required Arizona Title 4 liquor law training.
Food Protection Manager certification must be obtained after hire if not already held.
Availability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods and move throughout the restaurant.
Ability to regularly bend, reach, stoop, kneel, push, and pull.
Ability to lift and carry up to 25 pounds frequently and up to 50 pounds occasionally, with or without assistance.
Ability to manage frequent interruptions while remaining attentive to guests, team members, and restaurant operations.
Ability to use required personal protective equipment, including non-slip footwear.
Ability to perform the essential functions of the position, with or without reasonable accommodation.
Must live in the Surprise, Arizona/West Valley area or within commuting distance.

Nice To Haves

Toast and 7shifts experience.
Food Protection Manager certification already held.

Responsibilities

Own the front-of-house guest experience from greeting through farewell, maintaining warm, attentive service consistent with company standards.
Maintain a visible floor presence during peak periods, support servers and bartenders, check tables, and keep service on pace.
Resolve guest concerns promptly and professionally, follow up on recurring issues, and monitor guest feedback and online reviews.
Partner with the kitchen to support ticket times, food presentation, and order accuracy.
Keep the dining room, bar, host stand, and restrooms clean, organized, and guest-ready.
Hire, train, and develop hosts, servers, bartenders, and front-of-house leads in partnership with Human Resources.
Lead pre-shift meetings, coach team members, provide timely feedback, and foster a respectful and inclusive team culture.
Support employee recognition programs and address performance or conduct concerns with restaurant leadership and Human Resources.
Route employee complaints, accommodation requests, and other sensitive concerns to Human Resources; ensure required training is completed and certifications and permits remain current.
Open and close the restaurant and serve as manager on duty, including leading the full restaurant when senior leadership is off-site.
Build and manage front-of-house schedules based on sales volume while controlling labor and overtime.
Oversee cash handling, drawer counts, deposits, and authorized discounts, comps, and voids.
Ensure responsible alcohol service and compliance with Arizona liquor laws.
Ensure accurate timekeeping and recording of hours worked and adherence to company meal and rest break procedures.
Report workplace injuries and safety incidents promptly and complete required documentation.
Execute company promotions, menu changes, and operational initiatives.
Protect confidential employee, payroll, and financial information.
Complete reports, checklists, and administrative responsibilities accurately and on time.
Uphold Trapper’s Sushi’s TRAPCHK core values: Teamwork, Respect, Accountability, Passion, Communication, Honesty, and Kindness.
Perform other related duties and support business needs as assigned.

Benefits

Medical insurance, with coverage beginning the first of the month following two consecutive months of full-time employment; the company covers 80% of the employee-only premium for the PPO 1000 plan.
Paid vacation starting at two weeks per year and increasing with tenure up to four weeks, per company policy.
DailyPay access for eligible employees to access earned wages before payday.
401(k) retirement plan eligibility after one year of continuous employment, subject to plan terms.
Voluntary dental and vision coverage.
Employee Assistance Program (EAP).
Earned paid sick time in accordance with Arizona law.
Complimentary meal while on shift and a 25% off-duty dining discount extended to immediate family.
Food Protection Manager certification provided and paid for by the company.
Leadership development and a clear pathway to General Manager.
Supportive, collaborative, people-first culture.