Front Office Manager - Hotel Boulderado

Schulte Hospitality Group•Boulder, CO

20h

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager for Hotel Boulderado. The role supports the hotel’s service culture by prioritizing guests and team members, fostering positive guest relations, and contributing to operational and financial objectives. The manager oversees Front Office operations, including room status and availability, arrivals, staffing, service quality, budgeting, and employee development. The position may also serve as Manager on Duty and requires work at nights, weekends, and holidays as necessary.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
High school education minimum.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.
In-depth knowledge of hotel Front Desk operations.

Nice To Haves

Post-high-school education is preferred.

Responsibilities

Monitor daily status of rooms, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Act as the Service Champion for the Front Office and create a positive atmosphere for guest relations.
Ensure employees are recognized across areas of responsibility.
Review staffing levels to meet guest-service, operational, and financial objectives.
Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
Ensure effective communication between Front Office staff and Housekeeping.
Maintain a productive relationship with the Valet Parking provider.
Review the department budget regularly to meet budgeted wages and general expenses.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous service to guests.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay
Free telemedicine and virtual mental health care access for all associates starting on day one
Multiple health insurance options
Life insurance options
401(k) plan with company match
Paid parental leave
Paid time off
Holiday pay
Pet insurance
Employee Assistance Program
Discounts on event tickets, electronics, gym memberships, and more through Schulte Savings Marketplace