Hotel Front Office Manager

WI- The Trade Hotel Milwaukee•Milwaukee, WI

About The Position

The Front Office Manager leads the front desk team at The Trade Hotel Milwaukee, ensuring guests receive courteous, attentive service throughout their stay. The role sets service standards, supports guest satisfaction and loyalty, and contributes to the hotel’s culture and operational success. Responsibilities span guest experience, front office operations, team supervision, and financial administration.

Requirements

Two or more years of supervisory experience.
Two or more years of general hotel operations experience.
Strong customer service skills, including problem-solving and complaint resolution.
Strong interpersonal, relationship-building, and communication skills.
Strong attention to detail and organizational skills.
Ability to work effectively and efficiently in a fast-paced setting.

Responsibilities

Provide exceptional guest service and set high service standards for the front desk team.
Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction.
Investigate guest concerns, initiate corrective action, and conduct periodic room inspections.
Supervise the front desk team, including hiring, training, scheduling, and performance management.
Model and reinforce excellent guest interactions, customer service, and communication standards.
Assist with accounting functions, including billing, reporting, and financial reconciliation.
Monitor and support procedures related to inventory, key control, and monetary handling.

Benefits

Personalized career development and advancement opportunities.
Leadership training, mentorship, and educational assistance.
Opportunities to grow across 35 hotels and the Corporate Office.
Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels.
Referral and incentive programs.
Paid volunteer hours, recognition programs, and appreciation events.
Medical, dental, and vision coverage.
Paid time off and paid sick time.
Employee Assistance Program.
HSA/FSA options, telehealth, and wellness benefits.
Competitive pay with same-day pay options.
401(k) with company match.
Performance bonuses for eligible positions.