Hotel Front Office Supervisor

Buffalo Lodging Associates, LLC • Orlando, FL

11h • Onsite

About The Position

Comfort Suites near Universal Orlando is seeking a Front Office Supervisor to coordinate the hotel’s front office operations and support the management team. The role focuses on providing superior guest service, maintaining a positive and cooperative work environment, and supervising the front office team.

The supervisor also performs front desk duties, including greeting guests, processing check-ins and checkouts in the property management system, managing reservations, handling cash and credit card information, informing guests about hotel services and amenities, and responding to guest requests in a timely manner. Typical shifts are 7 AM–3 PM or 3 PM–11 PM, and weekend availability is needed.

Requirements

• Customer service experience; hotel-setting experience is preferred.
• Valid driver's license and acceptable driving history, subject to company approval.

Nice To Haves

• Customer service experience in a hotel setting.
• Choice experience.
• High school diploma or equivalent.
• Computer knowledge, including intranet, a property management system, Word, and Excel.

Responsibilities

• Assist in overseeing guest services and front office operations, ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise the front office team, including interviewing, hiring, training, appraising performance, rewarding and disciplining employees, planning and assigning work, directing work, addressing complaints, and resolving problems.
• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Take reservations from incoming callers and enter information into the hotel management system; update or cancel reservations as requested by guests.
• Handle cash, credit card information, and goods at the property.
• Identify guest needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.

Benefits

• Paid weekly.
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for employees, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED