Front Office Supervisor - Hotel Melby

Schulte Companies•Melbourne, FL

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor for Hotel Melby. The role supports front office operations and provides high-quality, courteous service while anticipating and exceeding guest expectations. The supervisor helps lead the department, supports staff development and scheduling, monitors room availability and readiness, and handles guest concerns. The position may also serve as Manager on Duty and requires working nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Ability to work as a team player.

Responsibilities

Provide high-quality service to guests and anticipate and exceed their expectations.
Assign duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures, ensure staff respond appropriately to emergencies, and assist the Emergency Response Team as necessary.
Know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status to ensure rooms are ready for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as needed.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, with the option to work today and get paid today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth.